Sleep Number in Dayton, OH Open now

Reviews about Sleep Number

• ★ ☆ ☆ ☆ ☆

  April 28, 2020, by Charlie Hoyman
  We cancelled our bed order from this store. They tried to deliver the bed saying we needed to buy additional legs to set it up. The salesman, Josh Jacobs did not tell us this despite our concern expressed to him at time of purchase that we needed to be sure we had EVERYTHING we needed to set this bed up when it was delivered. Thus the cancellation. As yet, we still have not received a full refund of our deposit as promised. For some reason that no one can explain to us, part of our deposit was given by the company to Synchrony Financial, the third party 24 month same as cash finance company. This was their choice not ours. Our credit card specifically states that the company cashed that credit NOT Synchrony. What they chose to do is not our problem. We have been given bogus phone numbers and promised call backs that were never made. The company still owes us an additional refund. This purchase has been the worst experience of our lives. Everyone involved has dropped the ball, including the store manager, Karen Miller. We will continue to tell everyone we can, in any format we can NOT to do business with this company. Charles H
• ★ ★ ★ ★ ★

  April 17, 2020, by Steve Flory
  I went into the sleep number store to look around and see what it was all about. I was pretty much just starting to shop for a new bed and didn't really expect to buy anything at my first visit. I was slightly skeptical about going to a mall location and being pressured to buy. I was wrong! Josh promptly greeted me and asked some questions about what I was looking for. He then showed me the products and walk me through the features and the way a sleepnumber works. He was very helpful and polite. He answered all my questions and did not try to pressure me into a quick decision. He actually told me, more than once, that I did not have to buy today and to shop around first to be sure I got what I wanted in a bed. He never smeared any competitor but simply said that their product was better because of the features offered and how customizable and individual their sleepnumber beds really are. He really wanted me to make my own decision and basically let me sell the product to myself. He gave me the best deal and the most bang for my buck. I had a great experience and bought a P5 model in confidence that I had made the right decision. So, in summary: Great experience, very knowledgeable and helpful, no pressure, friendly, and I walked out with confidence in my purchase. Thanks Josh and Sleepnumber for helping me. I'll post again once my bed arrives and I have some time to test it out.